SHIPPING & RETURNS

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

 

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered.

 

If the goods are faulty, a refund will be offered regardless of proof of purchase.

 

We have moved to paperless returns as we strive to become a greener company.

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To arrange a postal or courier return, please use our returns@haresandgrace.co.uk and you'll be taken through how to complete your return using your order number and email address.

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Tracked returns are available from £3.95.

 

You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel. – if you want to check that your order has been received, please use the tracking option provided for your chosen return method.

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All pre-loved items are sold as described and are non-returnable, except where the item is received damaged or not as described. If an item arrives damaged, you must notify us in writing within 48 hours of delivery, providing photographic evidence of the packaging and the item. Upon verification, we will offer either a replacement (where available) or a refund in accordance with UK consumer protection regulations