Returns & Exchanges
We want you to be delighted with your purchase. If you're not completely happy. you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
Our goal is to make the returns process as easy and hassle-free as possible.
You can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered.
If the goods are faulty, a refund will be offered regardless of proof of purchase.
We have moved to paperless returns as we strive to become a greener company.
To arrange a postal or courier return, please email us at
returns@haresandgraces.co.uk and you'll be taken through how to complete your return using your order number and email address.
Tracked returns are available from £3.95.
You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel.
If you want to check that your order has been received, please use the tracking option provided for your chosen return method.
Upon verification, we will offer either a replacement (where available) or a refund in accordance with UK consumer protection regulations.
Please email us with your order number, description of the issue and photos, and we will respond as quickly as possible to help resolve the matter.
We're happy to exchange items where possible. Please contact us to check stock availability for your desired item.
Return postage costs are the responsibility of the customer. unless the item is faulty or we made an error.
Refunds will be issued to your original payment method within 3-5 working days once your return has been processed.
Original delivery charges are non-refundable.